At Branch Tek , we are dedicated to your complete satisfaction with every purchase. Should you wish to return an item or request a refund, we have a straightforward and efficient system. Here is our policy for returns and refunds, along with a schedule to help you understand the typical processing times.

Eligibility for Returns

1. Faulty or Damaged Merchandise: If your order arrives with a defect or damage, please contact our Customer Support at service@branchtek.com within a week of delivery. We will guide you through the return process and provide you with a choice of a replacement or a full refund.
2. Incorrect Item Received: If you've received an item that isn't what you ordered, contact us within a week of delivery. We will guide you on how to return the incorrect item and will send you the correct one without delay.
3. Unopened and Unused Items: For any other reason, if you wish to return an unopened and unused item, please get in touch with us within two weeks of receiving your order. You can return it for a refund, but you will be responsible for the return shipping costs.

How to Return

1. Reach Out: Start the return process by emailing service@branchtek.com. Be sure to include your order number, a description of the issue, and any relevant photos.
2. Approval and RA: Our team will review your request and, if eligible, issue a Return Authorization (RA) number, which is crucial for processing your return.
3. Package and Ship: Pack the item securely in its original packaging, including all accessories. Mark the RA number on the package. You will cover the return shipping costs.

Refunds or Replacements

After we receive and inspect the returned items, we will process your refund or send out a replacement. Refunds will be credited back to your original payment method, and replacements will be shipped out promptly.

Processing Times for Refunds

Here's a guide to the expected processing times for each stage of the return and refund process:

• Customer initiates return: Within 3 business days
• Approval and RA issuance: Within 3 business days
• Return shipment received: Within 3 business days
• Inspection and processing: Within 3 business days
• Refund issuance or replacement: Within 3 business days
• Total estimated time for the refund process: Up to 15 business days

Please be aware that the total time for the refund process, as outlined, may extend up to 15 business days from the start of your return to the issuance of your refund or dispatch of your replacement. The actual time may vary based on return shipping and financial institution processing times.

Customer Support

For any inquiries or assistance with returns or refunds, please contact our Customer Support Team at:

Email: service@branchtek.com

We are dedicated to making your return and refund experience as smooth and clear as possible. Thank you for choosing Branch Tek.